Account and data deletion

How to submit a request

1. Use the email address connected to your PixelDock Chase account.
2. Email contact@pixeldockapps.com with the subject “PixelDock Chase account deletion request”.
3. Include only the account email and business name needed to identify the workspace.

Do not send a password, one-time password, payment-card details, bank credentials, API key or other secret. We may ask for reasonable verification before acting to protect the account from an unauthorised deletion request.

What the request covers

After verification, the request covers the account and associated workspace data, including business settings, customers, invoices, reminder rules and reminder history, subject to data we must retain for legitimate legal, security, billing, accounting or dispute-handling reasons.

Data retained for one of those reasons is limited to that purpose and retained only as long as reasonably necessary. See the Privacy Policy for more information.

Paid subscriptions

If a paid subscription is active, tell support whether you also want it cancelled. Review the Refund & Cancellation Policy before submitting the request.